Overview
If, for any reason, you are not completely satisfied with a purchase or availing a service, we invite you to review our policy on refunds and returns. The following terms are applicable for any products or services that you purchased with us.
Charging Service
User Registration
To use our charging service, you must register via the SpeedCharge app, available for download from the Play Store or Apple Store, using your phone number, email, and name.
Connection to the Service
Access to our charging stations is provided exclusively through the SpeedCharge App.
Charging Session
A charging session starts either via the app or by tapping your RFID Key at the charger, and ends when the session timer runs out or the session is manually terminated. The customer is responsible for ensuring that the charging session begins and completes correctly.
Procedure for Requesting Refund
Refund requests must be raised by emailing us at support@speedcharge.in with the reason for your request.
Refunds are processed only for requests raised within 72 hours of the booking. Requests raised after 72 hours are not eligible for a refund. Once a request is approved, the refund is settled within 5 to 7 business days.
Eligibility Criteria for Refunds
- The charging device gives no output despite being powered on.
- The device is inaccessible due to a software or firmware issue.
- The charging session stopped abruptly — a partial refund may be issued based on the amount of usage recorded.
- The payment was successful but the booking page was inaccessible — the transaction ID will be verified internally before a refund is issued.
Note: failed-payment amounts that are automatically refunded by the payment gateway within 7 business days are not separately considered under this policy.
Product Returns
Definitions
- Company refers to Sharify Service Private Limited, doing business as SpeedCharge.
- Goods refers to the items offered for sale on the platform.
- Orders refers to a request by you to purchase Goods from us.
Your Order Return/Refund Rights
You may cancel your order within 7 days of receipt if the item was found to be damaged upon receipt. Where a return is accepted, the item must be returned to us within 3 days of receipt.
Conditions for Returns/Refund
To be eligible for a return or refund, the following conditions must be met:
- The item was purchased within the last 3 days.
- The item is in its original, unopened packaging.
- Proper purchase details, including order and transaction information, are provided.
SpeedCharge reserves the right to refuse any return that does not meet the above conditions.
Contact Us
For any questions about this Return & Refund Policy, please reach out to us:
- Email: support@speedcharge.in
- Phone: +91 9634858070