Answers to Common Question
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Simply open the SpeedCharge mobile app, scan the QR code on the charging gun or station screen, select your charging amount or battery percentage, and tap 'Start Charging'. The app live-tracks your session energy (kWh), duration, and power level in real time.
AC chargers (7.4kW – 22kW) supply alternating current to the vehicle's onboard charger, ideal for destination charging at homes, offices, and hotels (2–6 hours). DC Fast Chargers (30kW – 240kW) bypass the onboard charger to deliver direct high-voltage DC power directly into the battery, charging EVs up to 80% in 20–45 minutes.
Yes, ChargeClub members and registered app users can reserve an active charger slot up to 15–30 minutes before arrival via the SpeedCharge app, guaranteeing charger availability when you arrive at the hub.
In the FOFO (Franchise Owned, Franchise Operated) model, the partner owns 100% of the equipment and manages day-to-day station operations. In the FOCO (Franchise Owned, Company Operated) model, the partner owns the charger assets while SpeedCharge manages complete station operations, maintenance, customer service, and marketing for a hassle-free revenue share.
For a standard 2-bay DC Fast Charging station, a minimum of 200–300 sq. ft. parking area and 60kW–120kW sanctioned DISCOM transformer load is recommended. SpeedCharge performs a free site feasibility survey to assist with electrical load planning.
Depending on station location, daily vehicle footfall, and charger capacity, typical SpeedCharge franchise stations achieve 28%–36% annual ROI with a projected payback period of 24–36 months.
SpeedCharge provides full turnkey deployment. Our technical field team handles site assessment, DISCOM grid load sanctioning, civil pad construction, canopy setup, electrical cable trenching, charger installation, testing, and final commissioning.
Yes, all SpeedCharge commercial AC and DC Fast Chargers are IP54/IP65 weather-rated and IK10 vandal-resistant with built-in thermal management, over-voltage protection, and lightning surge arrestors engineered for Indian heat and monsoon conditions.
Our chargers support all Indian 4-wheeler EVs (Tata Nexon EV, Punch EV, MG ZS, Hyundai Ioniq 5, BYD Atto 3, Mahindra XUV400, BMW, Mercedes) using CCS2 standards, as well as Type-2 AC connectors and Type-6 / LEV standards for 2-wheelers and 3-wheelers.
Charging is billed transparently per kWh consumed (e.g. ₹18–22/kWh). The app accepts all Indian payment methods including UPI (Google Pay, PhonePe, Paytm), Credit/Debit Cards, Net Banking, RFID ChargeCards, and prepaid SpeedCharge Wallet.
Franchise partners receive automated monthly T+7 revenue settlements directly into their registered bank accounts, accompanied by a detailed CMS statement itemizing total kWh dispensed, gross revenue, and station uptime metrics.
Our automated telemetry system detects session interruptions instantly. Unused pre-authorized funds are automatically refunded to your original payment method, and 24/7 remote diagnostics immediately attempt an automated reset or dispatch local engineers.
You can reach our 24/7 customer support desk via the SpeedCharge app live chat, by phone at +91 851 000 1120, or by emailing support@speedcharge.in.
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